Play Safe — au99 Cares About You

Responsible Gaming at au99 — Tools, Limits, and Support for Every Player

At au99, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or distress. Our responsible gaming programme gives every Bangladesh player the tools, information, and direct support they need to stay in control at all times. We enforce a strict 21+ policy and provide a full suite of player-protection features across every product on the platform.

21+ Only Policy Deposit Limits Time-Out Feature Self-Exclusion 24/7 Support

Our Commitment

Gambling is Entertainment.
We Keep It That Way.

au99 was built for Bangladeshi players who love cricket betting, live casino games, and slots. But with that comes a responsibility we take very seriously: ensuring that every player on our platform can enjoy those experiences without harm.

Problem gambling is real, and it can affect anyone regardless of income, background, or how experienced they are. The good news is that with the right tools and early awareness, the vast majority of issues can be addressed before they become serious. au99 invests heavily in player-protection technology, staff training, and partnerships with responsible gaming specialists precisely because we want this platform to be a place you can return to safely — not one that causes you harm.

Every feature on this page is available to you right now, free of charge, directly through your au99 account. If you ever feel that gambling is becoming a problem — even a small one — we encourage you to act early. Reaching out is a sign of strength, not weakness, and our support team is available around the clock at [email protected].

21+ Age Restriction: au99 strictly prohib its gambling by anyone under the age of 21. All accounts are subject to age verification checks. Any account found to belong to a person under 21 will be closed immediately and all funds returned. If you know of a minor attempting to access au99, please report it to us at [email protected] immediately.
21+
Minimum Age to Play
24/7
Player Support Available
৳0
Cost for All Protection Tools
4h
Max Email Response Time
Fair Play Certified: au99 uses independently certified Random Number Generator (RNG) technology across all slots and table games, ensuring every outcome is genuinely random and cannot be manipulated by the platform or by players.

Player Protection Tools

Six Tools That Keep You in Full Control

au99 provides every registered player with a comprehensive set of account management tools designed to help you set boundaries and stick to them. These features are active immediately upon account creation and can be adjusted at any time through your account settings or by contacting our support team.

Deposit Limits

Set a maximum deposit amount on a daily, weekly, or monthly basis. Once your chosen limit is reached, no further deposits are accepted until the period resets. You can reduce your deposit limit instantly, but increases are subject to a mandatory 48-hour cooling-off period to prevent impulsive decisions during a losing streak. This tool is one of the most effective ways to keep your gambling spend predictable and within your personal budget.

Loss Limits

In addition to controlling how much you deposit, you can set a loss limit — the maximum amount you are comfortable losing in a given period. Once your net losses in that period reach your chosen ceiling, the system automatically prevents further play until the period expires. Loss limits work alongside deposit limits to give you a two-layer safety net over your gambling finances, particularly useful for high-variance games like slots and live roulette.

Session Time Limits

Set a maximum duration for each gambling session. When your time limit is reached, au99 will alert you and, if you do not respond, log you out automatically. Research consistently shows that extended, uninterrupted sessions are a key risk factor for problem gambling behaviour. By pre-committing to a session length before you start playing, you make better decisions — decisions you made when you were calm and clear-headed, not caught up in the excitement of a game.

Time-Out (Short Break)

Need a short break without closing your account permanently? The time-out feature allows you to pause your au99 account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place any bets. Your account balance, bonuses, and settings are preserved exactly as they were. The time-out cannot be lifted early once activated, so it provides a genuine, enforceable pause when you feel you need one.

Self-Exclusion

Self-exclusion is a more permanent measure for players who feel they need a longer break from gambling. You can request self-exclusion for a minimum of 6 months or up to 5 years. During this period, your account is fully closed, all marketing communications are stopped, and you cannot re-register. At the end of the exclusion period, reactivation requires a deliberate request and a mandatory 24-hour reflection period. We take self-exclusion requests extremely seriously and process them within 24 hours of receipt.

Marketing Opt-Out

If you find that promotional emails, SMS messages, or bonus notifications are triggering urges to gamble, you can opt out of all marketing communications instantly — either through your account settings or by emailing [email protected]. You will still receive essential transactional messages (deposit confirmations, withdrawal receipts, security alerts), but all promotional content will be permanently suppressed until you choose to opt back in. There is no penalty for opting out of marketing.

Step-by-Step Guide

How to Activate Your Protection Tools

Every responsible gaming tool on au99 is accessible directly from your account dashboard. Here is how to find and activate any of the features described above in four simple steps.

Immediate Assistance: If you are in crisis right now and need to stop gambling immediately, do not wait — contact our support team via live chat on the Platform. Our agents are trained to handle responsible gaming requests as a priority and will activate a time-out or self-exclusion on your behalf within minutes.
1

Log In to Your au99 Account

Visit au99.io and sign in with your registered email address and password. If you have forgotten your login details, use the password reset option on the login page to regain access before proceeding.

2

Navigate to Account Settings

Click on your profile icon in the top-right corner of the screen and select "Account Settings" from the dropdown menu. This area contains all account management options including payment methods, security settings, and responsible gaming tools.

3

Select "Responsible Gaming"

Within Account Settings, locate the "Responsible Gaming" tab. Here you will find dedicated controls for deposit limits, loss limits, session time limits, time-out, and self-exclusion, each with a clear description of how they work and confirmation steps to prevent accidental activation.

4

Set Your Limits and Confirm

Choose the tool you wish to activate, enter your preferred values or duration, and confirm your selection. You will receive a confirmation email to your registered address. Deposit and loss limit reductions take effect immediately; increases are subject to the 48-hour waiting period described above.

5

Contact Support if You Need Help

If you experience any difficulty activating these tools, or if you would prefer that a support agent handle the request on your behalf, contact us at any time via live chat or by emailing [email protected]. Responsible gaming requests are always treated as high priority.

Know the Warning Signs

Recognising Problem Gambling Early

Problem gambling rarely announces itself loudly. It tends to develop gradually, often disguised as normal enthusiasm for a hobby. The earlier you recognise the signs, the easier it is to address them. Review the indicators below honestly — if several apply to you or someone you know, it may be time to reach out for support.

You Are Not Alone: Studies suggest that a small but significant percentage of gamblers develop patterns that cause them harm at some point. Acknowledging an issue is the most important step. au99's support team is non-judgmental, confidential, and available around the clock.

Chasing losses is one of the most common and dangerous patterns in problem gambling. It involves continuing to gamble — often with larger and larger bets — after a losing session in the belief that a win is imminent and will recover what was lost. In reality, each bet is independent, and chasing losses almost always results in deeper financial damage. If you notice yourself increasing your bets or deposit amounts specifically to recover previous losses, this is a serious warning sign.

Healthy gambling uses only discretionary entertainment funds — money you would be comfortable losing entirely, in the same way you might spend it on a cinema ticket or a restaurant meal. If you are gambling with money earmarked for rent, food, bills, school fees, or family expenses, or if you have borrowed money specifically to gamble, this is a significant red flag that your gambling has moved beyond entertainment into harmful territory.

If gambling is regularly causing you to miss work, neglect family responsibilities, skip meals, or lose significant amounts of sleep, it has crossed the line from entertainment to compulsion. This is particularly common with live casino and sports betting products, where sessions can extend late into the night — especially when major cricket matches like BPL or T20 World Cup games are running across multiple time zones.

Feeling restless, irritable, anxious, or unable to concentrate when you are not gambling — or when you have tried to cut back — can be a sign of psychological dependence. This mirrors the withdrawal-like symptoms associated with other behavioural addictions. If people close to you have commented on changes in your mood or behaviour related to your gambling, take their concern seriously.

Concealing your gambling from family members, a partner, or friends — whether by hiding transaction records, lying about how you spend your time, or using separate accounts — is a strong indicator that you know your gambling has reached a level you are not comfortable being transparent about. Secrecy is one of the clearest markers that gambling has become a problem rather than a leisure activity.

Perhaps the clearest warning sign of all: if you have genuinely tried to cut down or stop gambling and found yourself unable to do so, professional support is recommended. This is not a matter of willpower — problem gambling involves real neurological changes that make stopping genuinely difficult without structured help. Please reach out to au99 support or one of the helpline resources listed at the bottom of this page.

Self-Assessment

Is Your Gambling Still Under Control?

Answer the following questions honestly. If you answer "Yes" to three or more, we strongly encourage you to use one of the protection tools above or contact our support team for a confidential conversation.

1 Have you ever spent more money on gambling than you originally planned for that session?
2 Have you ever borrowed money, sold possessions, or used savings intended for other purposes in order to gamble?
3 Have you tried to win back money you have lost by gambling more shortly afterwards?
4 Has gambling ever caused arguments, tension, or concern in your relationships with family or friends?
5 Have you ever felt the need to gamble with increasing amounts of money in order to feel the same level of excitement?
6 Have you missed work, studies, or important personal commitments because of gambling?
7 Do you feel anxious, irritable, or low when you are not gambling or when you try to stop?
8 Have you kept your gambling activity secret from people close to you because you were worried about their reaction?
9 Have you ever tried to reduce or stop gambling and found it harder than you expected?
If you answered "Yes" to 3 or more questions: Please consider activating a deposit limit, time-out, or self-exclusion through your au99 account settings. You can also contact our support team at [email protected] for a confidential and non-judgmental conversation. Help is always available.

Underage Protection

Keeping Minors Safe from Gambling

au99 enforces a strict minimum age requirement of 21 years for all players in Bangladesh. This is not merely a registration checkbox — it is backed by active identity verification, document checks, and ongoing account monitoring. We use a combination of technological safeguards and manual review to enforce this policy consistently.

We are also aware that shared devices — particularly mobile phones — are common in Bangladeshi households. If your device is used by younger family members, we strongly recommend enabling your device's screen time or app restriction settings to prevent access to gambling sites and applications. Most modern Android and iOS devices offer robust parental control features at no cost.

If you suspect that a minor has accessed or registered on the au99 platform using falsified details, please report this to us immediately at [email protected]. We will investigate and take swift action, including permanent account closure and return of any deposited funds to the rightful source.

Strict 21+ Enforcement

Every new account is subject to age verification before any real-money play is permitted. Players who cannot verify they are 21 or older cannot complete registration. Existing accounts flagged for age concerns are suspended pending verification and permanently closed if the minimum age cannot be confirmed.

Parental Controls on Shared Devices

If family members under 21 share your device, use your phone's built-in screen time controls (Android: Digital Wellbeing / Family Link; iOS: Screen Time) to block access to gambling websites and apps. These controls are free, effective, and easy to set up. au99 strongly recommends this additional layer of protection for all players with children at home.

Get Help

Support Resources for Bangladesh Players

If gambling is affecting your wellbeing, your finances, or your relationships, you do not have to face it alone. The following resources and channels are available to you at any time. All contacts are free, confidential, and non-judgmental.

au99 Live Support

Our trained support agents are available 24/7 via live chat on the platform. Simply open the chat window and type "responsible gaming" to be connected to a specialist agent who can activate any protection tool on your behalf immediately.

Email Support

Write to our responsible gaming team at [email protected] (plain text — not a link). Mark your message "Responsible Gaming Request" in the subject line. We respond to all responsible gaming emails within 4 hours and treat them as highest priority.

Talk to Someone You Trust

Sometimes the most helpful first step is telling a trusted friend or family member what you are going through. You do not need to face this alone. Many people find that simply being honest with someone close to them about their gambling habits creates an important sense of accountability and relief.

International Resources

International organisations including Gamblers Anonymous and the National Council on Problem Gambling (NCPG) offer free online resources, self-help programmes, and peer support groups accessible to players in Bangladesh. These are available in English and can be found by searching their names directly in your browser.

Confidentiality Guarantee: All responsible gaming requests submitted to au99 — whether by live chat, email, or through account settings — are handled with strict confidentiality. Your request will not be shared with other players, will not affect your account standing in any punitive way, and will be processed by a dedicated team separate from general customer support. Seeking help is always the right decision, and au99 will support you through the process.

Play Responsibly — Enjoy au99 on Your Terms

You now have everything you need to keep your gambling safe, controlled, and genuinely enjoyable. Explore the au99 platform with confidence, knowing that the tools to stay in control are always just a few clicks away.

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