au99 Terms & Conditions — Rules Governing Your Use of the Platform

By accessing, registering on, or using any part of the au99 platform — including the website at au99.io, any mobile-optimised version, any application, or any associated service — you ("the Player", "you", "your") confirm that you have read, understood, and agreed to be bound by these Terms & Conditions ("Terms"), together with the au99 Privacy Policy and any other rules, policies, or guidelines published on the platform from time to time.

These Terms constitute a legally binding agreement between you and au99 ("the Company", "we", "us", "our"). If you are accessing the platform on behalf of a legal entity, you warrant that you have the authority to bind that entity to these Terms.

Your acceptance of these Terms is a condition of using au99. If you do not agree, you must immediately cease using the platform and close your account if one has been created.

To open and maintain an au99 account, you must satisfy all of the following eligibility criteria at the time of registration and at all times during your use of the platform:

• You are at least 21 years of age. This minimum age requirement is strictly enforced. Any account found to belong to a person under 21 will be immediately suspended and all funds may be withheld pending investigation.
• You are accessing the platform from a jurisdiction where online gambling is not expressly prohibited by the laws applicable to you personally.
• You are acting as a private individual in your own capacity and not on behalf of any third party.
• You have not previously been excluded from the au99 platform or had an account closed for breach of these Terms.
• You are not diagnosed with, or currently seeking treatment for, a gambling addiction or related disorder. If you believe you may have a gambling problem, please visit our Responsible Gaming page before proceeding.
• You are not a current employee, contractor, director, or immediate family member of an employee of au99 or any of its affiliated entities, game providers, or payment partners where such participation would constitute a conflict of interest.

au99 reserves the right to request documentary evidence of eligibility at any time, including government-issued photo identification, proof of address, and proof of payment method ownership. Failure to provide satisfactory documentation within a reasonable period may result in account suspension or closure.

Each player is permitted to hold one single account on au99. The creation of duplicate, multiple, or linked accounts by the same individual is strictly prohibited and constitutes a serious breach of these Terms. Where multiple accounts are identified, au99 reserves the right to close all associated accounts, void all related bets, and withhold any balances pending investigation.

When registering, you must provide accurate, current, and complete information. This includes, but is not limited to, your full legal name, date of birth, residential address, contact email address, and mobile number. You agree to update this information promptly should any of it change.

You are responsible for the security of your account credentials. You must:

• Choose a strong, unique password that is not used on any other online service.
• Never share your username or password with any third party.
• Log out of your account after each session, particularly when using shared or public devices.
• Notify au99 support immediately if you suspect unauthorised access to your account.

au99 will never contact you to request your password. Any communication purporting to be from au99 and asking for your password should be treated as fraudulent and reported to [email protected].

Account registration is available to players in Bangladesh. au99 may, at its sole discretion, decline to accept a registration application without providing a reason.

All financial transactions on the au99 platform are conducted in Bangladeshi Taka (BDT). The following payment methods are accepted for both deposits and withdrawals: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. au99 may add or remove payment methods at any time.

Deposits:

• The minimum deposit amount is ৳500.
• Deposits via bKash and Nagad are typically credited to your au99 balance within 60 seconds of confirmation.
• au99 does not charge fees on deposits; however, your payment provider may apply their own transaction charges.
• Deposits must be made using a payment method registered in your own name. Third-party deposits are not permitted.

Withdrawals:

• The minimum withdrawal amount is ৳1,000.
• Withdrawal requests are processed within 1 to 4 hours for bKash, Nagad, and Rocket. Card withdrawals may take 1 to 5 business days depending on your issuing bank.
• Withdrawals will only be processed to the same payment method used for the original deposit, in accordance with standard anti-money-laundering procedures.
• au99 reserves the right to carry out enhanced identity verification before processing any withdrawal request. This may include requesting copies of government-issued identification and proof of payment method ownership.
• Any balance that results from a bonus must satisfy the applicable wagering requirements before it can be withdrawn. Wagering requirements are specified in the individual bonus terms.

au99 offers a range of bonuses and promotional offers to eligible players. All bonuses are subject to the specific terms published alongside each promotion, which include wagering requirements, minimum odds restrictions, game contribution rates, time limits, and maximum withdrawal limits from bonus winnings. Where these specific terms conflict with these general Terms & Conditions, the specific bonus terms shall take precedence.

General conditions applicable to all bonuses include:

• Bonuses are available to registered players aged 21 and above only.
• Each player may only claim each specific bonus offer once unless the promotion states otherwise.
• Welcome bonuses are available to new players only on their first qualifying deposit. Multi-accounting to claim additional welcome bonuses is prohibited.
• Wagering requirements must be completed within the stated period. Unused bonus balances and associated winnings will be forfeited upon expiry.
• au99 reserves the right to withdraw, modify, or cancel any bonus offer at any time. Bonuses already in play at the time of cancellation will be honoured subject to their existing terms.
• Withdrawing a cash balance before meeting wagering requirements will result in forfeiture of the bonus and any winnings derived from it.
• Free spins, where awarded, are valid on specified games only. Winnings from free spins are typically credited as bonus funds and are subject to wagering requirements.

All bets placed on au99 are subject to the specific game and sport rules applicable to that bet type, in addition to these general Terms. Game rules are accessible within each individual game or betting market on the platform.

The following general betting conditions apply:

• All bets are final once confirmed. au99 does not accept requests to cancel or amend bets after they have been placed, except in cases of manifest error (see below).
• Minimum and maximum stake limits apply per bet type and are displayed in the betting interface. au99 reserves the right to adjust stake limits for individual players or markets at its discretion.
• In the event of a manifest error — such as an incorrectly quoted price or result — au99 reserves the right to void the affected bets and return stakes to players' accounts. "Manifest error" means a clear and obvious mistake that a reasonable person in your position would have recognised as such at the time of placing the bet.
• Live betting markets may be suspended at any time due to match events, data feed interruptions, or risk management decisions. Bets that have been accepted prior to suspension remain valid.
• Cricket markets on au99 include BPL, IPL, T20 World Cup, ODI series, and other international fixtures involving Bangladesh Tigers and major international teams. Specific settlement rules for each market are published within the platform.
• au99 reserves the right to void any bet that is placed in a manner that exploits a pricing error, technical fault, or system vulnerability.

The following conduct is strictly prohibited on the au99 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of all balances and winnings, and permanent exclusion from the platform.

• Fraud and misrepresentation: Providing false information during registration or at any subsequent point, impersonating another person, or using a fraudulently obtained payment method.
• Multi-accounting: Creating more than one account or controlling accounts registered to other individuals for the purpose of gaining unfair advantage.
• Collusion: Coordinating with other players to fix outcomes, share information to gain a competitive edge in poker or live dealer games, or any form of team play designed to defraud other players or the house.
• Automated software: Using bots, scripts, automated betting tools, artificial intelligence systems, or any other software designed to place bets or interact with the platform without direct human input in real time.
• Exploitation of errors: Deliberately taking advantage of software bugs, pricing errors, or technical malfunctions to generate profit. Any winnings derived from such exploitation will be voided.
• Money laundering: Using au99 for any form of money laundering, including depositing and withdrawing funds without genuine gambling activity in between.
• Chargebacks: Filing fraudulent chargebacks or payment disputes in respect of legitimate deposits. au99 will pursue recovery of funds and take legal action where appropriate.
• Harassment: Engaging in abusive, threatening, or offensive behaviour toward au99 staff or other players via live chat, email, or any other communication channel.

All content on the au99 platform — including but not limited to the website design, graphics, logos, software, game interfaces, text, data, and audio-visual materials — is the intellectual property of au99 or its licensed content providers. All rights are reserved.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the au99 platform for your personal, non-commercial entertainment purposes only. This licence does not include the right to:

• Copy, reproduce, distribute, or publish any content from the platform without prior written consent from au99.
• Modify, adapt, translate, create derivative works from, or reverse-engineer any part of the platform or its software.
• Frame or mirror the au99 website on any other website without written authorisation.
• Use any automated scraping, crawling, or data extraction tools on the platform.

Any unauthorised use of au99 intellectual property may result in account closure and legal action. Third-party game content (including titles from Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi) is the intellectual property of those respective providers and is licensed to au99 for display on the platform.

au99 collects, stores, and processes personal data from players in order to operate the platform, process transactions, comply with legal obligations, prevent fraud, and improve the user experience. The full details of what data we collect, how we use it, how long we retain it, and what rights you have in relation to it are set out in our Privacy Policy.

By registering an account with au99, you consent to the collection and processing of your personal data as described in the Privacy Policy. Key points include:

• Personal data is collected for account management, transaction processing, identity verification, fraud prevention, and customer support purposes.
• au99 uses 256-bit SSL encryption on all data transmissions. Player data stored on au99 servers is protected by enterprise-grade security infrastructure.
• au99 does not sell your personal data to third-party marketing companies.
• Data may be shared with payment processors (bKash, Nagad, Rocket, Visa, Mastercard) and identity verification services strictly for the purposes of processing transactions and verifying identity.
• You have the right to request access to, correction of, or deletion of your personal data. Requests should be sent to [email protected].

To the fullest extent permitted by applicable law, au99 and its directors, employees, agents, contractors, and licensors shall not be liable for any loss or damage of any kind arising out of or in connection with your use of the platform, including but not limited to:

• Loss of funds resulting from gambling activity, including losses incurred during periods of technical error or service interruption where those errors were beyond au99's reasonable control.
• Losses arising from your failure to secure your account credentials.
• Indirect, consequential, incidental, or punitive damages of any kind.
• Service interruptions, downtime, or technical failures attributable to third-party providers, including internet service providers, payment networks, or game software providers.
• Decisions made by you in reliance on information published on the platform that subsequently proves inaccurate.

Nothing in these Terms shall limit au99's liability for fraud, wilful misconduct, or death or personal injury caused by negligence, to the extent such limitation is not permitted by law.

au99 is committed to promoting responsible gambling and protecting vulnerable players. We recognise that for some individuals, gambling can become problematic, and we take that risk seriously. The following responsible gaming tools are available to all registered players at no charge:

• Deposit limits: Set daily, weekly, or monthly maximum deposit amounts.
• Loss limits: Set a ceiling on losses within a defined time period.
• Session time limits: Receive alerts or be automatically logged out after a set session duration.
• Cooling-off periods: Temporarily suspend your account for a defined period (24 hours to 30 days).
• Self-exclusion: Permanently or indefinitely close your account. Self-exclusion requests are processed promptly and cannot be reversed for a minimum period of six months.

au99 strictly enforces its 21+ age policy. We use a combination of age declaration, identity verification, and monitoring of player behaviour to identify and protect underage players. Any account found to be held by a person under 21 will be immediately closed and all funds returned or withheld as appropriate.

If you believe gambling is having a negative impact on your life or the life of someone close to you, please visit our Responsible Gaming page, or contact our support team at [email protected]. We will respond within 4 hours.

au99 reserves the right to amend, update, or replace these Terms & Conditions at any time. When material changes are made, au99 will notify registered players via the email address associated with their account and/or via a prominent notice displayed on the platform.

The date of the most recent revision will always be displayed at the top of this page. It is your responsibility to review these Terms periodically. Your continued use of the au99 platform following the publication of updated Terms constitutes your acceptance of those changes.

If you do not agree to a material change in the Terms, you have the right to close your account and withdraw any available balance before the revised Terms take effect. To close your account, contact [email protected].

These Terms & Conditions are governed by and construed in accordance with internationally recognised principles of commercial law applicable to online gaming platforms operating in the jurisdiction from which they are administered.

In the event of any dispute arising out of or in connection with these Terms or your use of the au99 platform, you agree to first attempt to resolve the matter informally by contacting our support team at [email protected]. The vast majority of player concerns are resolved at this stage within 4 hours.

If a dispute cannot be resolved informally within 30 days of first notification to au99, both parties agree to pursue resolution through a mutually agreed alternative dispute resolution process before resorting to litigation.

au99 does not make any representation that the platform is appropriate for use in any particular jurisdiction. It is your responsibility to ensure that your use of au99 is lawful in your jurisdiction. au99 accepts no liability for any use of the platform in jurisdictions where such use is prohibited.

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or any other aspect of your au99 account, please contact our support team using the details below. All support interactions are conducted in English.

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 directly from within the au99 platform
• Response Time: Live chat — immediate; Email — within 4 hours
• Support Hours: 24 hours a day, 7 days a week, 365 days a year
• Support Language: English
• Time Zone: Bangladesh Standard Time (BST, UTC+6)